Tax Application for Nepal

The following taxes are applicable for all customers travelling from Tribhuvan International Airport, Kathmandu (KTM) – Nepal.

Charges Applicable

Tax refund for Nepalese nationals

If you are a Nepalese passport holder and you have paid the Nepal Tourism Service Fee (NQ) when you purchased your air ticket, you can apply for a refund for the Nepal Tourism Service Fee subject to the terms and conditions detailed below.

Terms & conditions

• To request for the tax refund

If you are an agent or a passenger, email us on customer.experience@goindigo.in with the ticket detail/s along with the passport copy of the passenger/s to raise a claim for refund (“Claim”).

We will confirm receipt of the Claim and once the Claim is verified, the refund will be processed within 10 (ten) business days. (“Refund Date”)

• The refund will be issued in the original payment source account used at the time of purchase of the ticket.

• If the ticket was purchased through a travel agent, the NQ tax shall be refunded to the respective travel agent with an intimation regarding the same to the passenger.

• The refund amount will include only the Claim amount of NQ collected from the Nepalese Nationals. IndiGo shall not be liable to pay any further compensation, additional fees, or interest under this refund process by IndiGo

• Any disputes regarding the refund should be communicated to IndiGo within 30 days of Refund Date.

• Refund claim must be submitted along with the following documents.
  • Ticket copy / PNR
  • Clear passport copy

• All disputes/issues in relation to a Claim will be governed by and construed in accordance with the applicable laws in India and are subject to the exclusive jurisdiction of the courts at New Delhi.

For further inquiries or clarification, please contact our customer support team at 0124-6173838.